Delivery within 24 – 48 hours across UAE

SRM PharmaDelivery, Payments & Shipping

1. Delivery Timeline
When an order is placed, it will be shipped to the address provided at the time of purchase.

  • UAE Orders: Delivered within 2-5 business days, excluding public holidays and weekends.

Our delivery partner will contact you prior to delivery to confirm availability.


2. Delivery Charges
Delivery charges (valid for one order delivered to one address only) are calculated automatically at checkout based on the weight and destination.


3. Delivery Process

  • We will attempt to deliver your items on the specified date.
  • Our delivery partner will contact you on the day of delivery to ensure availability to receive the package.
  • If delivery is unsuccessful, our partner will contact you by telephone the next business day to arrange an alternative delivery date.
  • A delivery receipt must be signed at the time of delivery.

4. Product Availability
Products and services are subject to availability. If an item is out of stock after your order is placed, SRM Pharma will contact you to provide updates and discuss alternatives.


5. Incorrect Contact Details or Delivery Issues

  • If incorrect contact details are provided, redelivery will be charged as per package weight and destination.
  • For incorrect items dispatched, please contact our customer service team for a pickup or replacement. No delivery fee will be charged for this service.

6. Payment Authorization

  • All online orders are tokenized during authorization.
  • In cases where payments are not fully captured for the invoiced amount, SRM Pharma may initiate MOTO transactions.
  • If MOTO transactions fail, customer service will contact you to resolve the payment issue.