Delivery within 24 – 48 hours across UAE

SRM PharmaRefund, Cancellation & Exchange policy

1. Refunds for Defective Items
1.1 For defective items supplied by the manufacturer, you are eligible for an exchange, refund, coupon, or voucher if the item(s) is returned within 3 days from the date of delivery along with the e-payment confirmation.


2. Promotional Items
2.1 Promotional items are strictly non-refundable, unless in rare cases of a manufacturing defect, which will be subject to the discretion of srmpharma.ae.


3. Non-Defective Items
3.1 No exchange or refund will be made for non-defective, correctly delivered products, notwithstanding any laws or otherwise.


4. Pricing Errors
4.1 While we strive to ensure accurate pricing on our website, errors may occur. In such cases, srmpharma.ae reserves the right to cancel purchases associated with incorrect pricing and will not be bound by the erroneous price.


5. Exchange Requests
5.1 Exchange requests for non-defective, correctly delivered products (at the discretion of srmpharma.ae) must be made within 3 days from the date of delivery.

  • For UAE Deliveries: A pickup fee of 25 AED for Dubai and 35 AED for other Emirates will apply.
  • For International Shipments: A minimum charge of 50 AED + Tax + Government Levy will apply. Additional charges may vary based on the item’s weight.
    5.2 All products for exchange must:
  • Be returned in their original packaging with all accessories.
  • Be in their original, unused condition.
  • Be returned within 3 days from the date of delivery.
    5.3 Hygiene-sensitive items are not eligible for exchange and will be subject to the discretion of srmpharma.ae.

6. Amendments to Policy
6.1 srmpharma.ae reserves the right to amend this policy at any time without prior notice.